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Remote IT Support

Computer repair made easy and secure.

Quick IT support with the least amount of hassle.

10+ Years Experience

Be confident that you're in good hands.

Less Hassle
& Time

Within just a few minutes we can connect and help.

Fixed
Pricing

Always be in control of costs.
No surprises.

No Fix.
No Fee.

If we can't fix it, there is no charge. Simple.

five-stars

"Nothing is too much trouble for the guys at Nexus. They are unfailingly helpful and polite and patient with techno idiots."

Hugh St Claire

Computer help is only a click away.

If your desktop, laptop or device is connected to the internet, we can access your device remotely. This allows us to provide you with quick, hassle free IT support and view the problem as it appears on your computer.

Virus Removal & Clean Ups

Failed Windows Updates

Driver Problems

Speed Up Your PC

Email Problems

Watch Us Work

remote-support-2

five-stars

"I can highly recommend this branch and the expertise of Josh and Taylor who have given me advice and support with other technical issues. So - a gold star to them both and many thanks. The bad news for them is that because they are so good, I shall continue to plague them with my problems!"

Jo Brockis

Unable To Get Online?

If your desktop, laptop or device is unable to connect to the internet or has a physical fault that needs repair don't panic! We have you covered. Our friends over at Cornard Computer Medic have a workshop located in Sudbury for all your hardware repairs.

Laptop Screen Repairs

Faulty Part Repairs

Phone & Tablet Repairs

PC Not Turning On

Call-Outs

Computer Upgrades

Cornard Computer Medic

five-stars

"Very happy with the service I received from I company I feel I can trust. The same people are always available to speak to and the quote and work was excellent value for money. "

Pippa Mac

Pricing & FAQs

We keep things simple with clear, fixed pricing.

Quick
Fix

£19
  • 10 Minute Fix
  • Quick & Easy
  • No Fix. No Fee.

Standard
Fix

£49
  • Any Software Issue
  • Fixed Pricing
  • No Fix. No Fee.

How long does it usually take?

This is very dependent on the type of job. Some problems we can fix in a matter of minutes, but if the issue requires virus scans or a manual cleanup, then we can be connected for a few hours. Once we're connected though, you can leave us to it. No need to supervise the whole job unless you would like to watch us work 🙂

Is remote support secure?

We use ScreenConnect by ConnectWise to power our remote support service. ScreenConnect is one of the most widely used remote support platforms in the world. It utilises AES-256 encryption along with a proprietary protocol to ensure complete data protection.

What's your availabilty? Can you fix it today?

We try our best to fix issues as quickly as possible, please bear in mind though we do normally have a bit of a queue. If you catch us in a busy period, it maybe a day or two before we can get to you. Best thing to do is to let us know what the issue is, then we can advise on time scales.

Do you fix hardware issues or provide callouts?

Unfortunately we no longer offer call-out or hardware/physical repair services. If you require these services we recommend Cornard Computer Medic who can be found at cornardcomputermedic.com

Request Remote IT Support